Apollo ovens can not be returned for repair, replacement or refunds unless the customer contacts Apollo Customer Service at 800-330-9707 or email: and obtains a Return Authorization. Terms & Conditions for Returns/Repairs/Refunds are described below:

Customers who receive an oven which will not start the first time they try to operate it, please call Apollo Worldwide 800-330-9707 or email and receive a Return Authorization. Apollo will pay for return shipping and the customer will have the option of receiving another oven at no charge or a full refund.

If the customer receives an oven damaged in transit, the customer can call Apollo Worldwide and receive a damage allowance or Apollo will replace the oven and pay all shipping charges.

If the oven fails after a customer has used it, Apollo will repair the oven under the Terms of the Product Warranty but it can not be returned for a Refund.

If the customer receives an oven and simply decides they do not want it, the customer may return the oven for a refund provided the oven has not been used. $30 will be deducted from the refund to pay for return shipping. Refunds will not be issued if an oven has been used.

If the customer Refuses to Accept Delivery of a new Apollo oven and instructs Fed Ex or another carrier to Return the oven to Apollo, they must still contact Apollo Customer Service by phone: 800-330-9707 or email: in order to receive a Refund and $30 will be deducted to pay for returning shipping.